nFADP and GDPR compliant, flexible hosting in Switzerland
Your recordings stay yours.
The service runs at Infomaniak in Switzerland. Audio and transcripts never leave Switzerland; we guarantee this contractually in our terms and the DPA.
When you use the API, audio is deleted right after transcription and the transcript right after it is retrieved. With on-premises, the data never leaves your network.
You are the controller; we are the processor and act only on your instructions. The data processing agreement (DPA) is part of every customer contract.
We never use recordings or transcripts for our own purposes or to train or improve our models.
A data processing agreement (DPA) template is available as a PDF.
Operated where your data is allowed to be.
SaaS Multi-Tenant Cloud
Our API, operated in Switzerland. Ready to go right away.
- Location
- Switzerland (Infomaniak)
- Availability
- Best effort
- Response time
- 24 h during business hours, not guaranteed
- Support
- Mon–Fri 09:00–12:00, 13:00–16:00 (excluding public holidays in Brugg)
- Throughput
- 12 hours of audio per hour *
- Max. file size
- 1 GB (/transcribe-url) or 100 MB (/transcribe)
- Max. duration
- 5 h
- Updates
- Automatic
* Best case, depends on current load, without speaker diarization
SaaS Dedicated Cloud
Dedicated, tailored cloud instance
- Location
- Switzerland (Infomaniak)
- Availability
- Per SLA
- Response time
- Per SLA
- Support
- Per SLA
- Throughput
- Per your requirements
- Max. file size
- Per your requirements
- Max. duration
- Per your requirements
- Updates
- Coordinated
Self-Hosting
Runs on your own infrastructure or at your favorite cloud provider. No data leaves your network. Air-gapped operation supported without limitations.
- Location
- Your infrastructure
- Availability
- Per SLA
- Response time
- Per SLA
- Support
- Per SLA
- Throughput
- Depends on your infrastructure (e.g. CPU vs. GPU)
- Max. file size
- Depends on your infrastructure
- Max. duration
- Depends on your infrastructure (RAM)
- Updates
- Coordinated or as a container release
We support all common audio and video formats, e.g. WAV, MP3, M4A, FLAC, OGG, WMA, MP4.
Custom hosting and SLAs
We define availability, response times, support hours and other requirements together with you, based on what your operations need. We'll gladly walk you through the options in detail, answer your questions and help you find the best setup.
Would you like to test our speech-to-text service, but your test data needs to stay on-premises? We'd be happy to run a proof of concept on your infrastructure. Simply get in touch by email.
For dedicated cloud and self-hosted instances, we also offer Transcription Service Tailoring: we adapt existing features or add new ones tailored to your requirements.